Primary, Dental, and Behavioral Health

Lead Navigator/Enrollment Specialist - Longview, TX
Department: Outreach
City/State: Longview, TX
Type: Full Time- Temporary
Contact Name:
Contact Email:
Date Posted: Nov 5, 2021
  • Bilingual (English/Spanish) preferred
  • Two years previous healthcare office experience
  • Basic knowledge of health insurance and health service delivery.
  • Experience with application assistance for public programs
  • Experience with quality assurance methods and workflows
  • Experience training new or entry level staff
  • Proficiency using the internet and basic knowledge of MS Office, Excel
  • Proficiency with electronic health record systems
  • Experience with customer service and engagement with underserved communities
  • Basic knowledge about medical assistance programs like Medicaid
  • Good interpersonal skills and ability to work well will the public
  • Ability to obtain and maintain Certified Application Counselor (CAC) certification, Community Partner Program (CPP) Certification
  • Ability to use prescribed calculations to determine income eligibility.

Special Health Resources is looking for a committed, hardworking individual to fill the available positions of Lead Navigator/Enrollment Specialist. Qualified candidates will have experience with or knowledge of public medical assistance programs as well as experience in serving underserved and at-risk communities. Experience with application assistance for public programs is preferred. Empathy, compassion and a willingness to serve the interests of SHR patients and co-workers is a must.

High School Diploma or Equivalent

Certifications: CAC certification and Medicaid Assistance Certification provided upon employment.




Long Term Disability

Life Insurance