Primary, Dental, and Behavioral Health

Phone Operator- Longview, TX
Department: Medical
City/State: Longview, TX
Type: Full time
Relocation:
Contact Name: Lisa Adams
Contact Email:
Date Posted: Dec 21, 2020

 Requires extensive computer skills

Minimum of 1 year of experience as Phone Operator

Phone Operator

Full Time

Longview, TX Adult Services

The position of phone operator will be responsible for answering the phone, greeting callers, establishing reason for calling, and resolving issue by contacting appropriate person that can help the clients. Initiative and the ability to follow through on tasks are essential.

POSITION DUTIES INCLUDE BUT ARE NOT LIMITED TO:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Answers incoming calls
  • Act as human answering service during business hours for a variety of businesses.
  • Greet customers warmly and ask how to help.
  • Transfer calls.
  • Record and deliver messages.
  • Call the appropriate person requested by caller.
  • Page individuals and inform them of message.
  • Refer caller to emergency numbers if necessary.
  • Date stamp time of call and record in computer system.
  • Operate cord or cordless switchboard.
  • Operate intercom, two-way radio, or public address.
  • Arrange conference call.
  • Clerical duties such as mass mailings, typing, filing, and computer data entry
  • Maintains effective filing system and files necessary information in a timely manner
  • Organizes and prioritizes large volumes of information and calls
  • Relieves other clerical staff as needed
  • Adheres to all agency policies
  • Other duties as assigned.

High Scool Diploma or equivalent required

Medical

Vision

Dental

Paid Time Off

401K

Life Insurance