Primary, Dental, and Behavioral Health

Phone Operator - Longview, TX
Department: Medical
City/State: Longview, TX
Type: Full Time
Relocation:
Contact Name: Lisa Adams
Contact Email: hr@shrt.net
Date Posted: Mar 25, 2021

Minimum of 1 year of experience as Phone Operator preferred



Longview, TX
Full Time

Salary DOE

The position of phone operator will be responsible for answering the phone, greeting callers, establishing reason for calling, and resolving issue by contacting appropriate person that can help the clients. Initiative and the ability to follow through on tasks are essential.

SKILLS REQUIRED

1. Good multi-tasking ability.
2. Good oral communication skills
3. Ability to complete documentation in a legible and professional manner.
4. Must be self-directive.
5. Collaboration Skills.
6. Flexibility.
7. Bilingual Preferred (English-Spanish)

POSITION DUTIES INCLUDE BUT ARE NOT LIMITED TO:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answers incoming calls
• Act as human answering service during business hours for a variety of businesses.
• Greet customers warmly and ask how to help.
• Transfer calls.
• Record and deliver messages.
• Call the appropriate person requested by caller.
• Page individuals and inform them of message.
• Refer caller to emergency numbers if necessary.
• Date stamp time of call and record in computer system.
• Operate cord or cordless switchboard.
• Operate intercom, two-way radio, or public address.
• Arrange conference call.
• Clerical duties such as mass mailings, typing, filing, and computer data entry
• Maintains effective filing system and files necessary information in a timely manner
• Organizes and prioritizes large volumes of information and calls
• Relieves other clerical staff as needed
• Adheres to all agency policies
• Other duties as assigned.

The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required in order to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and the organization continues to maintain its status as an at-will employer.

High school graduate or equivalent required

Medical

Dental

Vision

PTO

Life Insurance

Long Term Disability

401K