Primary, Dental, and Behavioral Health

IT Technician - Longview, TX
Department: IT
City/State: Longview, TX
Type: Full time
Relocation:
Contact Name: Lisa Adams
Contact Email: hr@shrt.net
Date Posted: Apr 26, 2021

Previous experience as a help desk technician, computer technician, or IT support 

We are seeking a detail-oriented, thorough, and organized IT technician to join our growing team. In this position, you will play a key role in providing support for all areas of IT. You will updates systems, troubleshoot problems, and provide hands-on support for IT issues within our organization.

IT Technician Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Keep systems up-to-date through operating systems upgrades
  • Monitor networking equipment and servers
  • Assist with the design, implementation, and ongoing support of new software and features
  • Monitor web performance, network availability, and security
  • Oversee troubleshooting for system errors
  • Provide helpdesk support for network issues
  • Provide technical support either by phone, remote access or site visits as needed
  • Respond to IT issues; hardware maintenance, software, networking, etc.
  • Evaluate connectivity issues, equipment, and software
  • Modify configurations, utilities, software, etc.
  • Set up equipment for new users
  • Install, test, and monitor servers, firewalls, and new software
  • Perform data backups
  • Install and update network system improvements as needed
  • Assist with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more

Requirements and Qualifications

  • High school degree or equivalent; Bachelor’s degree in computer science, information systems or related field preferred
  • CompTIA A+, CompTIA Net+ certification or other related IT professional certification; meet all state-required licensure/certification
  • Previous experience as a help desk technician, computer technician, or IT support
  • Ability to troubleshoot and resolve multiple issues
  • Ability to multitask, prioritize, and manage time efficiently
  • Excellent verbal and written communication skills
  • Comfortable in a diverse and fast-paced environment
  • Goal-oriented, organized team player
  • Experience working with network and server management support
  • Up-to-date knowledge of new systems, information, software, and upgrades
  • Ability to physically stand, bend, squat, and lift equipment

Special Health Resources is an Equal Opportunity Employer. We encourage applications from all individuals regardless of race, religion, color, sex, pregnancy, national origin, sexual orientation, ancestry, age, marital status, physical or mental disability or any other protected class, political affiliation or belief.

I acknowledge that I have read and understand the attached job description. My signature below certifies that I am able to perform the essential duties and responsibilities of this position. I have also discussed any accommodations that I feel I might need to allow me to perform these essential functions. I agree to abide by all administrative and medical policies and protocols of Special Health Resources.

The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required in order to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and the organization continues to maintain its status as an at-will employer.

    High school degree or equivalent; Bachelor’s degree in computer science, information systems or related field preferred 

CompTIA A+, CompTIA Net+ certification or other related IT professional certification; meet all state-required licensure/certification 


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Life Insurance

Long Term Disability

401K